We operate on a walk-in basis—just come in, grab a seat, and freely blend using our perfume oils. However, if you want to ensure we can accommodate you, we offer bookings for a $35 non refundable fee. This secures your specific time and guest count. To see this process watch our booking video to answer all your questions! Click Here

Nope, the blending/creation session is always on us. You just pay for the product you want to put your signature scent in once you've perfected it!

In order to be able to get back to every appointment request in time we do not allow any day of appointment requests. Walk-ins are always welcomed at the discretion of the on duty aroma tender.

We are unfortunately card only at all of our locations but we do accept Apple Pay. Our system cannot accept prepaid visa gift cards. Credit, debit and apple pay only.

We have 40 different fragrance oils for you to test and blend into your signature scent! These 40 oils consist of florals (top notes), flavors & citruses (middle notes), and woody scents (base notes).

Absolutely! While we don't keep a tip jar we do accept cash and card tips. Our Aroma-tenders work hard to provide you with the best experience possible. If you're delighted with the service and want to show your appreciation, we welcome and appreciate your tips. Tipping is entirely voluntary, but it's a fantastic way to support our team and let them know they've made your day a little brighter. Thank you for considering it!

As a small business that creates custom products with your own unique signature blend, we cannot offer returns or refunds. All items are eligible for an exchange/re-blend if there's an issue with the product, packaging or the blend itself but it must be accompanied by a receipt. Items that are defective will result in an exchange or re-blend within 30 days after purchase. After 30 days have passed your item will not be eligible for exchange or re-blend. We appreciate your understanding and support of a small, woman-owned business!

Please note that our system currently operates on Eastern Time (ET) for all appointment bookings. For Chicago appointments, please disregard the time zone displayed in the system. If your appointment is booked for 11:00 am ET, it will be for 11:00 am Central Time. We apologize for any confusion this may cause and appreciate your patience as we work to resolve this. Thank you for your understanding and continued support!

On average, the experience takes about 45 minutes. However, it mostly depends on how decisive (or indecisive) you are!

You’ll create your unique blend at our blending stations, but we handle the math and measuring. Just submit your blend, and our expert aromatenders will mix it for you while you watch at our blending bar.

Absolutely! However, please keep in mind that this is an aromatic experience, so it’s probably best to leave the stinky & messy items at home.

We do not use essential oils, because they are not always consistent or even ethically harvested. Instead, we work with fragrance oils from a Michigan-made company that are skin-tested by organic chemists and are free of phthalates & parabens.

KALAMAZOO

Parking Meters: There are plenty of metered parking spaces in front of and surrounding The Aroma Labs storefront. The new parking Kiosks in affect August 1st allow for up to 90 minutes of parking. We recommend looking to W Lovell St (one-way street) for the most spaces. Most meters are free after 6pm and on weekends.

Parking Garages: If you are looking to be downtown for longer than 90 minutes we recommend finding a parking garage. With the new parking kiosks in affect August 1st, the first 90 minutes in any garage is free and the rate displayed at the entrance will begin after that 90 minutes.

GRAND RAPIDS

Parking Meters: There are metered spaces in front of and surrounding The Aroma Labs storefront. We suggest downloading the MOTU GR parking app to pay for your space (much simpler than coins!!). Most meters are free after 6pm and on weekends.

Parking Garages: There are two entrances to the Monroe Center Ramp parking garage, one on Ottawa Ave and the other on Ionia Ave (both are one-way streets). Once parked, you can either go down to the street level or there is a walkway entrance on the second level, which will take you out to Monroe Center directly across from The Aroma Labs storefront.

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DETROIT

Our Detroit location has 3 hour parking validation for the CBD garages: Z Deck, 1001 Woodward, One Detroit, Two Detroit, Financial District, Greektown, Bricktown, Buhl, and One Campus Martius.

Once in store, scan the QR code to validate your parking.

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We offer a 10-minute grace period to ensure you have enough time to enjoy your experience. After that, you will be considered a walk-in and will be accommodated at the discretion of the on-duty aromatender. To keep our schedule running smoothly, we may need to shorten your blending time to ensure we can prepare your products and accommodate other scheduled appointments.

We leave that up to YOU! Your only cost will be what item(s) you choose to make with your signature scent. Our products range in price from $20-$80, all of which you will get to take home directly from your appointment!

With our new digital system it's easier than ever! All your blends are saved on your account for easy viewing. As long as you're logged in when shopping you can add your saved blends directly to each item. Check out our video to see just how easy it is!

All our base products begin fragrance-free, and they are made in-house with minimal ingredients in smaller batches for consistency.

For in-store parties use our booking platform. Kalamazoo, Chicago and Grand Rapids can accommodate 24 people comfortably, and Detroit can host up to 16. For a $35 non-refundable deposit make a reservation HERE. 

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We do not offer any in home private experiences.

We can do larger events as well! With our streamlined mini experience we can go to site specific event for groups from 50 up into the hundreds! We can work with you on any specifics, Please email us at stefani@thearomalabs.com

to discuss your next group outing or event!

Our Chicago, Grand Rapids and Kalamazoo locations both have a capacity of 24. All large party bookings can be made through the booking portal. If you are looking to book outside of our regular hours contact the specific store's email to inquire about after hours private events. 

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DETROIT:

Our Detroit location has a smaller capacity of 16. Large bookings are advised to book in advance to secure a spot as this location fills up weeks-months in advance.